Mystery Shopper Program

How Is Your Customer Service?

ODM will assist you to create and implement a mystery shopper program that will measure and improve your customer’s experience and the sales skills of your employees. The program will utilize mystery shoppers to perform in-person shops in your locations and selected departments.

The results of these shops and the actions taken based on their findings will assist your organization in measuring and improving customer satisfaction levels and increasing additional sales opportunities.

ODM’s 8-Phase Approach

Phase 1 Needs Analysis & Program Development

Phase 2 Creating Customized Surveys & Questionnaires

Phase 3 Perform Employee Shops - In Person and Telephone Shops

Phase 4 Complete Post Transaction Client Satisfaction Surveys

Phase 5 Perform Competitor Shops – In Person and Telephone Shops

Phase 6 Measurement - Monthly Reporting

Phase 7 Continuous Assessment – Identify Training Needs

Phase 8 Redirect Shops on an “As Needed” Basis

Everyone will love ODM's
one-page Executive Management Report

Achieve your
performance goals.

Customized
Customer Surveys.

Experienced
professionals manage
and perform your
mystery shops!

Call Today !