Fundamental Supervisory Skills

Your role as a supervisor is more challenging today than ever before. The truth is your role will be even more challenging in the future. The demands for higher productivity with fewer resources and the complexity of working with today’s employee are continuously increasing. In the face of such challenges, your role in the organization is a critical one.

This seminar will give you the fundamental skills required to successfully supervise in today’s workplace. You will be given specific techniques for:

• giving and using constructive feedback

• delegating

• dealing with employee behavior

• using positive feedback to motivate

• managing individual performance

• setting expected performance levels

• coaching

You’ll even walk away with specific guidelines for taking corrective action within your organization (in-house programs only). Case studies, checklists, and exercises are used throughout this interactive seminar.

Who should attend:

• New Managers and Supervisors

• Managers and Supervisors looking to refresh their skills

• CASE STUDY: “Time Crunch”

• EXERCISE: Best and Worst

• Your Expanding Role

• Planning Your Day

• The Five Functions

• Getting the Job Done

• Communicating Feedback

• Delegating for Peak Performance

• Employee Behavior

• Motivate with Positive Feedback

• Setting Performance Levels

• You’re the Coach

• Taking Corrective Steps

• EXERCISE: Use It